Фрилансеры › Екатерина В.

Summary of Qualifications:

                                                     Creative, highly organised, target-driven and multilingual professional with formal 

                                                     training in Culture Studies and diverse experience such as arts, tourism, foreign affairs

                                                     and sales.
                                                     In-depth knowledge of clients' pscyhology, long-term planning skills, managing large 

                                                     groups of people, perfect communication skills.                          

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Education:

2004 – 2009                                 Belarusian State University (BSU), Minsk, Belarus

                                                     Bachelor's Degree in Cultural Studies

                                                     (Major in American Studies and English)

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Professional Experience:

04.2011 — present time            Tourtrans-Voyage, The Russian Federation, Moscow

Guide/tour-leader

 Translating and interpreting to and from Russian and English.
• An expert in managing large groups of people (50 persons), work with complaints, in-depth understanding of clients psychology; high level of stress resistance.
• Perfect written and verbal communication skills.
• Strong inter-personal and customer relations skills.
• Excellent long-term planning skills.
• Excellent knowledge of tour-business and organization of tourist products.
• Preparation texts for speeches and performing in front of a group, organization of trips and city tours, good knowledge of world culture and history.
• Full tourist accompaniment of tour-groups to Europe/ ensuring information support (booking, visas arrangement, accommodation, transfers, catering, tickets, etc.). Great experience in traveling and working in Poland, Germany, France, Belgium, Serbia, Netherlands, Luxembourg, Italy, Spain, Czech Republic, Hungary, Montenegro, Austria.
• Ensuring safety of all tourists and administering First Aid if needed.
• Solution to related administrative and commercial issues. Operating with administrative and financial reports.
• Monitoring of partners' work (hotels, transport companies).
• Interns training.
• Working during night shifts, under pressure and non-standard situations handling.   

07.2009 – 07.2011                     Delta Bank, Belarus, Minsk

BANK LOANS SPECIALIST

                                                   ● Working at the front desk at the bank. Initiating and engaging in

                                                    consultative conversations with clients, negotiating conditions,

                                                    closing sales.

                                                   ● Operating with administrative and financial reports.

02.2009 – 03.2009                      Information Resource Center, U.S. Embassy, Minsk, Belarus

INTERNSHIP

                                                   ● Participating in the training program on the effective methods of

                                                     information retrieval and information resource management.

                                                    ● Maintaining U.S. Embassy Information Center’s display booth at

                                                    an International Book Fair.

                                                    ● Preparing specific projects assigned by the Center’s staff:

                                                    performing a presentation on given topic (American Indians in

                                                    Modern World) using cutting-edge technologies provided by

                                                    the Center.

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Language Skills:                   Russian, Belarusian - mother-tongues

                                             Polish: speaking

                                             English: fluent

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Computer Skills:                  Advanced user of Microsoft Office applications.